Terms of Service
Last Updated: September 3, 2026
OVERVIEW
This website is operated by Ciel Doré, a brand operated by Shenzhen Taqi Technology Co., Ltd. (深圳市塔奇科技有限公司).
Throughout the site, the terms “we,” “us,” “our,” “Ciel Doré,” and “the Company” refer to Shenzhen Taqi Technology Co., Ltd. We offer this website, including all information, products, tools, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available through hyperlinks.
These Terms apply to all users of the website, including, without limitation, browsers, customers, purchasers, and users of our products and services.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with all of these Terms, you should not access the website or use our Services.
Any new features, products, services, or tools added to the website shall also be subject to these Terms. We may update, modify, or replace any part of these Terms by posting changes on this page. It is your responsibility to review this page periodically. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us permission to allow any minor dependents under your care to use this website.
You may not use our products or Services for any unlawful or unauthorized purpose, including violating applicable copyright, trademark, intellectual property, or other laws.
You must not transmit worms, viruses, malware, or any other code of a destructive or harmful nature.
Any breach or violation of these Terms may result in termination or restriction of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel service or orders to any person for legitimate reasons, including suspected fraud, abuse, unauthorized resale, or violation of these Terms.
You understand that information transmitted through the website, other than payment information where applicable, may be transferred across various networks and may be modified to conform to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, redistribute, or exploit any portion of the website, Services, products, digital content, or access to the Services without our express written permission, except where permitted by applicable law.
The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this website is not accurate, complete, or current.
The materials on this website are provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more complete or current information where appropriate.
We reserve the right to modify website content, product information, product availability, descriptions, and pricing at any time without prior notice.
Historical information displayed on the website is provided for reference only and may not reflect current products, pricing, or availability.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and Services are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product, Service, feature, or part of the website at any time.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except where otherwise required by applicable law.
SECTION 5 - PRODUCTS AND SERVICES
Certain products and Services may be available exclusively online through our website.
Our products include, but are not limited to:
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Fuse beads and pixel art supplies
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DIY fuse bead kits
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DIY craft kits
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Resin charms and miniature accessories
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Crafting tools and accessories
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Physical craft materials
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Finished handmade pieces
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Digital fuse bead patterns and other digital products
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Custom or personalized products
We make reasonable efforts to display product images, colors, sizes, and details as accurately as possible. However, the appearance of colors may vary depending on your device, monitor, screen settings, lighting, and other factors.
Certain products may be available in limited quantities.
We reserve the right to limit the quantity of products sold to any person, household, geographic region, or jurisdiction where reasonably necessary.
We reserve the right to discontinue any product at any time.
Product descriptions, specifications, availability, and pricing may be changed or updated without notice.
We do not guarantee that products or Services will meet every customer's individual expectations, except for rights and guarantees that cannot legally be excluded under applicable law.
SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order for legitimate reasons, including suspected fraud, unauthorized resale, pricing errors, product availability issues, or violations of these Terms.
We may limit quantities purchased per person, household, customer account, payment method, or shipping address.
If we cancel or modify an order, we may attempt to notify you using the contact information provided when the order was placed.
You agree to provide current, complete, and accurate information for all purchases made through our website.
You are responsible for ensuring that your billing, shipping, email, and contact information is accurate.
If you provide incorrect or incomplete information that affects delivery or order processing, you may be responsible for resulting additional costs where permitted by applicable law.
SECTION 7 - ORDER CANCELLATION
Orders may be cancelled before they are shipped.
If you wish to cancel an order, please contact us as soon as possible at:
Once an order has been shipped, it can no longer be cancelled. Any subsequent request will be handled according to our applicable Return and Refund Policy and applicable law.
For custom or personalized products, additional cancellation restrictions may apply as described in Section 8.
SECTION 8 - CUSTOM AND PERSONALIZED PRODUCTS
Some products may be made, prepared, or customized specifically according to a customer's requirements.
Before production begins, we may communicate with the customer regarding the design, specifications, quantity, or other details of a custom order.
Once the customer has communicated with us and confirmed the final details of a custom or personalized product, the order cannot be modified or cancelled due to a change of mind, change of preference, incorrect choice, or no longer wanting the product, except where otherwise required by applicable law.
If a custom product has a manufacturing defect, is materially different from the confirmed specifications, or there is another issue caused by us, please contact us so that we can review the situation and provide an appropriate solution.
SECTION 9 - DIGITAL PRODUCTS AND PATTERNS
Certain products available through our website are digital products, including downloadable fuse bead patterns and PDF files.
Digital patterns are delivered electronically, generally by email, to the email address provided during purchase.
Once the digital product has been delivered or made available for download, the sale is generally final and non-refundable, except where otherwise required by applicable law.
Digital patterns purchased from Ciel Doré are provided for personal, non-commercial use only.
You may:
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Download and permanently retain the purchased PDF file for your personal use.
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Use the pattern to create physical craft projects for yourself or as personal gifts.
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Keep and access the purchased digital file for future personal use.
You may not:
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Resell the digital pattern.
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Redistribute, share, upload, or publicly post the PDF file.
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Make the digital pattern available to other people through websites, social media, file-sharing platforms, cloud folders, or other means.
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Use the digital pattern for commercial production or commercial distribution.
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Claim the pattern as your own work.
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Copy, reproduce, modify, or create derivative digital pattern files for redistribution or commercial purposes.
Purchasing a digital pattern does not transfer ownership or intellectual property rights in the pattern to you.
SECTION 10 - RETURNS, REFUNDS AND PRODUCT ISSUES
Our Return and Refund Policy forms part of these Terms.
We carefully check orders before shipping. If there is a problem with your order, please contact us and we will review the situation and provide an appropriate solution.
For damaged, defective, incorrect, or missing items, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the problem
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Photos of the package if it was damaged during shipping
Depending on the circumstances, we may provide:
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A replacement
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Replacement of missing or damaged parts
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A full or partial refund
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Another appropriate solution
Replacement items will generally be shipped at no additional cost where the issue was caused by us.
Because many of our products are handmade or prepared specifically for each order, we generally do not accept returns simply because a customer changed their mind, ordered the wrong item, or no longer wants the product.
We cannot accept returns or refunds for products that have been used, altered, assembled, ironed, damaged after delivery, or otherwise changed by the customer, unless the issue was caused by a product defect or applicable law requires otherwise.
Digital products are subject to the Digital Products section above.
Please review our Return and Refund Policy for additional details.
SECTION 11 - RETURN SHIPPING AND RETURN ADDRESS
Our registered company address is a business registration address and is not a return or warehouse address.
Do not send any product to our registered company address unless we have specifically instructed you to do so.
If a return is approved, please contact us first at:
We will provide the appropriate return instructions and, where applicable, the correct warehouse or return address.
If a customer sends a package to an address that has not been provided or approved by us, we may not be able to receive, process, or refund the package.
Where a return is approved because of an error on our part, such as receiving an incorrect or defective item, we will provide an appropriate solution and cover reasonable return shipping costs where applicable.
For returns accepted for non-defective reasons, the customer may be responsible for return shipping costs.
SECTION 12 - PAYMENT
Payments may be processed through third-party payment service providers, including credit card, Apple Pay, and Google Pay payment services.
Payment information is processed through the applicable payment service provider's secure payment infrastructure.
We do not intentionally store complete payment card information on our website.
You agree to provide accurate and valid payment information when placing an order.
We reserve the right to refuse or cancel transactions that appear to be unauthorized, fraudulent, abusive, or otherwise suspicious.
SECTION 13 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, services, or integrations over which we may have limited or no control.
You acknowledge that access to such third-party tools may be provided on an “as is” and “as available” basis.
Your use of third-party tools is subject to the applicable terms and policies of the relevant third-party provider.
We are not responsible for the availability, functionality, or policies of third-party tools except to the extent required by applicable law.
SECTION 14 - THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, applications, or resources.
These third-party websites are not necessarily affiliated with Ciel Doré.
We are not responsible for the content, accuracy, availability, privacy practices, security, or policies of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
Please review the applicable third-party policies before completing any transaction or providing personal information.
SECTION 15 - USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you voluntarily submit comments, feedback, suggestions, ideas, photographs, reviews, or other materials to us, you agree that we may use such submissions for purposes related to operating, improving, and promoting our business, subject to applicable law and our Privacy Policy.
We are not obligated to compensate you for submissions unless otherwise agreed in writing.
You represent that any content you submit does not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other proprietary rights.
You must not submit unlawful, defamatory, abusive, obscene, threatening, misleading, or malicious content.
You are solely responsible for the content you submit.
SECTION 16 - PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where appropriate.
If an order is affected by a material pricing or product information error, we may contact you to provide the available options, including cancellation and refund where appropriate.
We are not obligated to update, amend, or clarify information on the website unless required by applicable law.
SECTION 18 - PROHIBITED USES
You are prohibited from using our website or its content:
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For any unlawful purpose.
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To violate applicable laws or regulations.
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To infringe upon or violate our intellectual property rights or the rights of others.
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To submit false, misleading, or fraudulent information.
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To upload or transmit viruses, malware, or other harmful code.
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To interfere with or attempt to compromise the security or functionality of the website.
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To collect or track the personal information of other users without authorization.
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To spam, phish, crawl, scrape, or otherwise abuse the website or its systems.
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To reproduce, redistribute, resell, or commercially exploit our digital patterns without authorization.
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To publicly distribute or share purchased digital pattern files.
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To use our products, website, content, or Services in connection with unlawful or fraudulent activities.
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To impersonate another person or misrepresent your identity or affiliation.
We reserve the right to restrict or terminate access to our Services if these prohibited uses are violated.
SECTION 19 - INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content, including text, photographs, graphics, product descriptions, logos, designs, digital patterns, illustrations, and other materials, are owned by or licensed to Ciel Doré or its applicable content creators.
All intellectual property rights are reserved.
Purchasing a product from our website does not grant you ownership of our trademarks, artwork, digital files, patterns, photographs, or other intellectual property.
In particular, digital patterns purchased from our website are licensed for personal, non-commercial use only.
You may not reproduce, resell, redistribute, publicly display, commercially exploit, or otherwise make our digital content available to third parties without our prior written permission, except where such restriction is prohibited by applicable law.
SECTION 20 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our website or Services will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that information obtained through the website will always be complete, accurate, or reliable.
To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts, or limits any warranty, right, remedy, or liability that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Ciel Doré and Shenzhen Taqi Technology Co., Ltd. shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or Services.
However, nothing in these Terms is intended to exclude or limit liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.
SECTION 21 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Ciel Doré, Shenzhen Taqi Technology Co., Ltd., and their applicable service providers, contractors, agents, and representatives from claims, losses, liabilities, and reasonable costs arising from:
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Your violation of these Terms;
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Your unlawful use of the website or Services;
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Your infringement of the rights of another person or entity; or
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Your misuse of our products, website, or digital content.
This provision applies only to the extent permitted by applicable law.
SECTION 22 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
SECTION 23 - TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our website at any time.
We may suspend or terminate your access to the website or Services if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive activity, or otherwise misused our Services.
Termination does not affect obligations or liabilities that arose before termination.
SECTION 24 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or rules posted on our website, constitute the agreement governing your use of our website and Services.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
SECTION 25 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting the revised version on our website.
It is your responsibility to review these Terms periodically.
Your continued use of the website following the posting of changes constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
SECTION 26 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK
Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England（This is not a returning address）
SECTION 27 - COMPANY INFORMATION
Brand: Ciel Doré
Legal Company Name: Shenzhen Taqi Technology Co., Ltd.
Chinese Company Name: 深圳市塔奇科技有限公司
Registered Business Address:
深圳市南山区粤海街道科技苑社区科智西路一号科苑西23栋245
Important: The above address is the Company's registered business address and is not a warehouse or return address. Please contact us before returning any product to obtain the correct return address and instructions.
SECTION 28 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Ciel Doré
Email: cassie@cieldorestudio.com
For order-related inquiries, please include your order number so that we can assist you more efficiently.
We are always happy to help and will do our best to provide a fair and reasonable solution to customer concerns.
