At Cassie Mini Bites, we carefully check every order before shipping. If there is a problem with your order, please contact us and we will do our best to make it right.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem
• Photos of the package if it was damaged during shipping

Depending on the situation, we may offer:

• A free replacement
• Replacement of the missing or damaged parts
• A full or partial refund

Replacement items will be shipped at no additional cost.

2. Missing Items

If any item, bead, accessory, or component is missing from your order, please contact us within 7 days of delivery.

We will verify the order and, if the item was missed during packing, send the missing item to you free of charge or provide an appropriate refund.

3. Returns Due to Change of Mind

Because our products are handmade and many of our products are carefully prepared or packaged specifically for each order, we generally do not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product.

If you believe there is an exceptional circumstance, please contact us before sending anything back. Do not return an order without receiving approval from us first.

4. Used or Altered Products

We cannot accept returns or refunds for products that have been used, altered, assembled, ironed, damaged after delivery, or otherwise changed by the customer, unless the issue was caused by a product defect.

5. Digital Patterns

Due to the nature of digital products, digital patterns are non-refundable once they have been purchased or delivered.

Please make sure you select the correct pattern before completing your purchase.

6. Refunds

Once your refund is approved, the refund will be issued to the original payment method.

Please note that the time required for the refund to appear in your account depends on your bank or payment provider and may take several business days.

Original shipping fees are generally non-refundable unless the refund is due to an error on our part or a defective/damaged item.

7. Return Shipping

If a return is approved because of an error on our part, such as receiving an incorrect or defective item, we will provide an appropriate solution and cover reasonable return shipping costs when applicable.

For returns caused by customer preference or other non-defective reasons, if accepted, the customer is responsible for the return shipping costs.

8. Contact Us

If you have any questions or problems with your order, please contact us as soon as possible.

Email: cassie@cieldorestudio.com

Please include your order number so we can assist you more quickly.

We truly appreciate your support of Cassie Mini Bites and will always do our best to provide a fair solution. ♡