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Ciel Doré Brand FAQ
1. Shipping Time
We process and ship all orders within 3-5 business days after confirmation. Please note that holidays or unforeseen circumstances may cause slight delays.
2. Materials and Characteristics
Ciel Doré is committed to using natural pearls, gemstones, and other high-quality natural materials in our designs. Due to the nature of these materials, you may notice:
- Minor imperfections
- Variations in texture and color
- Slightly irregular shapes
These are inherent features of natural materials and should not be considered defects. Thank you for your understanding.
3. How to Contact Us
If you need assistance or have any inquiries, please reach out to us via:
- Instagram DM: @katie_cieldore
- Email: cieldore.marketing@gmail.com
We aim to respond to all messages within 24-48 hours.
4. Returns and Exchanges
As our products are handmade and crafted from natural materials, we currently do not accept returns or exchanges for non-quality-related issues. If you receive a product with obvious damage or defects, please contact us within 7 days of receipt and provide the following:
- Your order number
- A detailed description of the issue
- Clear photos showing the problem
Our customer support team will assist you promptly.
5. Do You Offer Customization?
While we do not provide fully customized designs at this time, we are happy to accommodate specific color or style preferences whenever possible. Please contact us through the above channels to discuss your needs.
6. How to Care for Your Jewelry
To maintain the beauty and longevity of your Ciel Doré pieces, we recommend the following care tips:
- Avoid prolonged exposure to water, sweat, perfume, or harsh chemicals.
- When not in use, store your jewelry in a dry place and wipe it with a soft cloth before putting it away in its pouch.
- Handle with care to prevent damage to the natural materials.
7. What Is Ciel Doré's Philosophy?
Ciel Doré is inspired by the harmony of nature and craftsmanship. We aim to create timeless, minimalistic pieces that highlight the unique beauty of natural materials. Each pearl and gemstone tells its own story, and through our designs, we hope to bring that beauty to you.
If you have any other questions, feel free to reach out to us anytime! ❤️