1. What is your return policy?
We offer a 14-day return window from the date of delivery. If you are not satisfied with your purchase, you can return the item without providing a reason. However, return shipping costs will be the responsibility of the buyer.

Please note:

• Due to the unique nature of our natural materials, slight imperfections, textures, and color variations are normal and not considered defects.
• All products undergo a thorough quality check before shipping to ensure the highest standards.

If your item has a quality issue, please contact us immediately with photos via Instagram DM or email at cieldore.marketing@gmail.com.

2. What items are eligible for return?
To be eligible for a return, the following conditions must be met:

• Items must be unused and in their original packaging.
• All parts and accessories must be included.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.

3. How do I initiate a return?
To start a return, please:

1. Contact us via email at cieldore.marketing@gmail.com or Instagram DM.
2. Provide your order number and the reason for the return.
3. Our team will guide you through the return process, including where to send your item.

4. Are there return shipping fees?

• For non-quality-related returns: The buyer is responsible for return shipping fees.
• For damaged or defective items: Return shipping fees will be waived, and we will provide further instructions to resolve the issue.

5. When will I receive my refund?
Refunds will be processed within 1 business day after we receive your returned item and confirm it meets our return criteria. Refunds will be issued to the original payment method.

6. Can I exchange my item instead of returning it?
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item (following our return process) and place a new order for the desired product.

7. What if I receive a damaged or defective item?
If your product arrives damaged or defective, please:

1. Take clear photos of the issue.
2. Contact us immediately via email or Instagram DM.
3. Include your order number and a description of the problem.

We will resolve the issue promptly, either by sending a replacement or issuing a full refund.

8. Additional Notes

• Items returned without prior authorization may not be accepted.
• Refunds do not include the original shipping cost.
• For any questions or assistance, feel free to contact us at any time via Instagram DM or email at cieldore.marketing@gmail.com.

We appreciate your understanding and support as we strive to deliver high-quality, natural, and unique products! ❤️